Digital Marketing Coordinator

Reports to: Marketing Manager
Department: Marketing
Location: Edmonton

Position Summary: The Digital Marketing Coordinator will help execute the company’s digital marketing strategy and will be integral to the continued growth and success of Ennis Fabrics’ online presence. Responsible to oversee and execute all website development and reporting, SEO, and online advertising. Responsible to be an internal liaison with external website developers and reviewing website analytics to optimize website performance.

Primary Responsibilities:

Website

• Liaison between Ennis Fabrics and external website developer for all changes outside of internal capabilities
• Recommend and implement changes to UX and UI
• Keeping all website content up to date and accurate including product images, specifications, descriptions, contact information etc.
• Regularly updating CMS pages on the Ennis Fabrics website and other divisions websites
• Handling the day to day on the website help desk

Analytics and SEO

• Regularly reviewing website analytics and reporting to all key internal stakeholders
• Recommend any UX and or UI changes based of off analytics
• Ensure the B to B and B to C sales funnel is optimized
• Manage SEO and ensure best practices are implemented for all company websites
• Work with external SEO consultants when necessary
• Frequently review competitors online presence

Digital Marketing Strategy

• Work with the marketing team to develop new digital marketing strategies and tactics
• Implement new tactics individually or with a team of key stakeholders

Advertising

• Work with Marketing Manager and Digital Communications Coordinator on all digital advertising across multiple platforms
• Carry out PPC campaigns on Google, social media and industry-related digital platforms
• Leverage industry memberships and industry publications to maximize digital exposure

General

• Working with internal Graphic Designer to have all imagery regularly updated within our brand standards
• Coordinate multiple projects, working with cross‐functional team members, including internal and external resources
• Occasionally help with general marketing content creation, editing and proofing
• Responsible to remain familiar and current with company product line while understanding the markets the company services
• Have a full understanding of all Marketing roles within the department. Must be prepared to cross train to support team members as needed
• Other duties as required

Personal Characteristics:

• A positive, can-do attitude
• Strategic thinker
• Strong organizational skills
• Able to multi-task and prioritize ongoing projects
• Ability to meet deadlines
• Detail orientated
• Strong oral and written communication skills
• Can think creatively – able to produce creative work
• Can work independently
• Is a collaborator, enjoys a teamwork environment
• Ability to problem solve by researching, analyzing requirements and gathering required information
• Takes pride in one's work - produce work with the highest of standards
• Takes initiative while working on projects

Education, Experience, and Skills

Requirements

• Diploma or bachelor’s degree in Marketing, Communications or related degree
• 1 – 3 years of experience in digital marketing
• Proficient with Google analytics
• Experience with website CMS tools
• Social media advertising experience
• Experience working with external consultants
• Proficiency in MS Office Products is required with an emphasis on manipulating large sets of data in Excel

​Assets

• Experience in brand development and implementation would be preferred
• Copywriting experience
• Experience with Adobe Creative Cloud specifically Photoshop, Illustrator and InDesign
• Ability to read and write in French
• Experience with Sage X3 ERP

Working Conditions:

• Office environment. The majority of work is computer related; therefore the job is desk oriented.
• Hours are Monday to Friday, 8:00 AM – 4:30 PM.
• Two paid 15-minute breaks and one unpaid 30-minute lunch are offered in one full working day.

*The intent of this position is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

To apply, email a cover letter and your resume to cmoriyama@ennisfabrics.com and ltheiss@ennisfabrics.com. Please no phone calls.

Conseillers du service à la clientèle bilingues (français et anglais) – Temporaire

Relevant de : Superviseur de l’expérience client
Statut : Temporaire, contrat d’une durée de 6 à 8 mois
Lieu : 6111, 91^e rue, Edmonton (AB)
Quarts de travail : Lundi au vendredi – 8 heures par jour

Principales responsabilités :

• Répondre aux appels entrants et aux demandes de renseignements généraux des clients.
• Résoudre les problèmes des clients tout en conservant une attitude positive et une conduite professionnelle.
• Répondre aux demandes de service client soumises par écrit ou par courriel.

​Gestion des commandes:

• Reconnaître que le service à la clientèle représente notre plus grande priorité. Interagir avec les clients et traiter les commandes transmises par téléphone, fax, courrier électronique ou le Web de façon polie et courtoise.
• Traiter les commandes avec exactitude. Tenir les clients informés des quantités de stocks, des prix, des dates de livraison, du total des commandes, des dates d’expédition, de l’emplacement des marchandises, de l’état des commandes en attente et les avertir si le stock est en « pièces ».
• S’assurer que les données des comptes clients sont exactes et à jour en vérifiant tous les renseignements nécessaires auprès des clients.
• Offrir aide et soutien aux clients en ce qui a trait à l’accès et à la navigation sur le site Web.
• Assurer le suivi des livraisons.
• Traiter les retours et accorder des crédits conformément à la politique de J. Ennis Fabrics.
• Informer les clients des promotions en cours.
• Répondre à toutes les demandes de renseignements interentreprises d’une manière professionnelle et opportune.

Service Levels:

• 70/30 – Our goal is to answer all calls quickly and efficiently within 30 seconds.
• Answering telephone calls to meet our service level take priority over all other duties and assignments.
• Ensure to adhere to break schedules to support service level management.
• ​Work within the guides of the Call Quality metrics ensuring call branding.

Other Duties:

• Transfer calls to other individuals or departments in the company, advising the caller of direct numbers where appropriate.
• Survey customers when prompted.
• Check Customer Service Center voice mail when assigned.
• Accurately record your work status with the appropriate AUX code and ACW code as per J. Ennis Fabrics policy.
• Recognize that we are a part of a larger team, will assist other departments as directed when time allows. This could include adding stickers to sample books, tagging samples, filing, cutting, sorting, updating product binders, data entry or other miscellaneous duties.
• Attend training sessions and team meetings, to support continues learning of Ennis Ltd. products and services.

Communicates with:

• Customers, Sales Professionals, other CSC Representatives, Credit Department, Purchasing, Warehouses, Customer Service Assistant Manager, Customer Service Manager.

Personal Characteristics Required:

• Friendly
• Polite
• Courteous
• Ability to Multitask
• Organizational Skills
• Tidy
• Patient
• Empathetic
• Good attention to detail
• Ability to problem solve
• ​Ability to take responsibility

Education: Grade 12

Experience and Skills:

• Customer Service Experience
• Typing/Computer Skills
• Proven skills in multi-tasking, problem solving and decision making within a high volume, fast paced environment.
• Demonstrated ability to work co-operatively in a team setting.
• ​Excellent communication skills both verbal and written

Working Conditions:

• Fast Paced
• Structured Environment
• Dayshift/Weekdays only
• Able to sit at a desk for extended periods of time
• Office/Call Centre Environment
• ​Close vicinity to Co-workers and Supervisor

General Purchasing Agent

Position Summary: The primary responsibility is the ordering of inventory so our stock levels are maintained ensuring the highest level of customer service.

Department: Product Management
Reports to: Purchasing Agent Manager
Location: Edmonton

Primary Responsibilities:

• Ordering of regular inventory, sample inventory and generation of stock transfers weekly or as required basis;
• Sample, setups, ordering, and monitoring, etc.;
• Process Special Orders from setting up the part # to placing customer backorder and placing the vendor order;
• Attain and maintain inventory turns targets.
• Use of X3 & SIA, and experience to set appropriate minimum order levels;
• Ensure appropriate stock levels are maintained for each of our warehouses;
• Administer return to manufactures (RTM) with supplies;
• Review of Line Review reports making recommendations to the Market Managers on stock reductions and possible product cancellations (Line Review.
• Communicate directly with sales on large or time-sensitive orders;
• Work with Market Manager to Audit Vendors Report;
• Purchase order confirmation – Ensure suppliers have received their purchase orders via e-mail or fax. Following up may be required on a consistent basis either by e-mail or phone to ensure that the supplier received the purchase order.  Update X3 with an ACKN date and ETA once purchase order has been confirmed the vendor has received;
• Report Management – Manage all reports from Suppliers and X3 showing outstanding orders, and close purchase orders as required. Reconcile reports with Suppliers to ensure they are accurate with correct purchase order number and shipping date;
• Inventory Confirmation – Ensure correct data between purchase orders and supplier is correctly updated in X3 in a timely manner;
• Work closely with suppliers to develop a good working relationship, as required to resolve issues such as delayed orders, missing orders or orders not being filled by the Supplier in a timely manner;
• Tracking and informing sales professionals of the status of special orders;
• Ensure all issues that arise are handled quickly and immediately escalated if required;
  All price increase are signed off and entered into X3;
• Ensure all Inter-site transfers are completed accurately and the shipments arrive on schedule, and follow up with the warehouses;
• Invoice Discrepancies – Assist the Accounts Payable Team with any invoice discrepancies to reconcile for payment, as well as open Purchase orders as required;
• Confirm Tariff codes on all new setups and update as required. Nicole to review to confirm correct;
• Assist Market Manager with sourcing product/negotiations when they are out of the country if requested;
• Create pricing tables when updating/correcting pricing and forward to Sales Support for entry, as required;
• Assist Market Managers to meet Launch dates;
• Have a working knowledge of transportation logistics;
• Various other duties as required.

​Communication

• Internal:
  • Executive,  Purchasing Agent Manager, Market Manager, Sales Professionals, Customer Experience Centre Agents, Accounts Payable, Marketing Department, Warehouse (Shipping & Receiving), Logistics                                                                                                                                                  
• External:
  • Vendors
     

Personal Characteristics Required:

• Good analytical and problem-solving skills;
• Strong organizational skills;
• Ability to communicate well in both written and oral formats;
• Flexible, patient and detail-oriented;
• Work well on own with minimal supervision.

Education:

• High School Diploma ;
• PMAC courses would be an asset.

Experience:

• 1-2 years working in purchasing field and knowledge of purchasing process;
• Advanced excel skills (able to create spreadsheets using macros, etc.);
• Intermediated knowledge of Microsoft Word, email and the internet.

Working Conditions:

• Office environment;
• May require flexible hours with little overtime if required