.

.

..

.

Conseillers du service à la clientèle bilingues (français et anglais) – Temporaire

Relevant de : Superviseur de l’expérience client
Statut : Temporaire, contrat d’une durée de 6 à 8 mois
Lieu : 6111, 91^e rue, Edmonton (AB)
Quarts de travail : Lundi au vendredi – 8 heures par jour

Principales responsabilités :

• Répondre aux appels entrants et aux demandes de renseignements généraux des clients.
• Résoudre les problèmes des clients tout en conservant une attitude positive et une conduite professionnelle.
• Répondre aux demandes de service client soumises par écrit ou par courriel.

​Gestion des commandes:

• Reconnaître que le service à la clientèle représente notre plus grande priorité. Interagir avec les clients et traiter les commandes transmises par téléphone, fax, courrier électronique ou le Web de façon polie et courtoise.
• Traiter les commandes avec exactitude. Tenir les clients informés des quantités de stocks, des prix, des dates de livraison, du total des commandes, des dates d’expédition, de l’emplacement des marchandises, de l’état des commandes en attente et les avertir si le stock est en « pièces ».
• S’assurer que les données des comptes clients sont exactes et à jour en vérifiant tous les renseignements nécessaires auprès des clients.
• Offrir aide et soutien aux clients en ce qui a trait à l’accès et à la navigation sur le site Web.
• Assurer le suivi des livraisons.
• Traiter les retours et accorder des crédits conformément à la politique de J. Ennis Fabrics.
• Informer les clients des promotions en cours.
• Répondre à toutes les demandes de renseignements interentreprises d’une manière professionnelle et opportune.

Service Levels:

• 70/30 – Our goal is to answer all calls quickly and efficiently within 30 seconds.
• Answering telephone calls to meet our service level take priority over all other duties and assignments.
• Ensure to adhere to break schedules to support service level management.
• ​Work within the guides of the Call Quality metrics ensuring call branding.

Other Duties:

• Transfer calls to other individuals or departments in the company, advising the caller of direct numbers where appropriate.
• Survey customers when prompted.
• Check Customer Service Center voice mail when assigned.
• Accurately record your work status with the appropriate AUX code and ACW code as per J. Ennis Fabrics policy.
• Recognize that we are a part of a larger team, will assist other departments as directed when time allows. This could include adding stickers to sample books, tagging samples, filing, cutting, sorting, updating product binders, data entry or other miscellaneous duties.
• Attend training sessions and team meetings, to support continues learning of Ennis Ltd. products and services.

Communicates with:

• Customers, Sales Professionals, other CSC Representatives, Credit Department, Purchasing, Warehouses, Customer Service Assistant Manager, Customer Service Manager.

Personal Characteristics Required:

• Friendly
• Polite
• Courteous
• Ability to Multitask
• Organizational Skills
• Tidy
• Patient
• Empathetic
• Good attention to detail
• Ability to problem solve
• ​Ability to take responsibility

Education: Grade 12

Experience and Skills:

• Customer Service Experience
• Typing/Computer Skills
• Proven skills in multi-tasking, problem solving and decision making within a high volume, fast paced environment.
• Demonstrated ability to work co-operatively in a team setting.
• ​Excellent communication skills both verbal and written

Working Conditions:

• Fast Paced
• Structured Environment
• Dayshift/Weekdays only
• Able to sit at a desk for extended periods of time
• Office/Call Centre Environment
• ​Close vicinity to Co-workers and Supervisor

.

Digital Communications Coordinator

We are looking for an enthusiastic individual to join our expanding marketing department and digital marketing team. The Digital Communications Coordinator will be a key part of the continued growth and success of Ennis Fabrics’ online presence as they help execute our digital marketing strategy. You’ll be responsible for generating high-quality content, implementing and helping develop social media and email tactics, and coordinating the production of internal and external videos.

Reports to: Marketing Manager
Location: Edmonton, Canada

Some of the awesome stuff you’ll get to do…

• Plan content, post, and monitor Facebook, Pinterest, LinkedIn and Instagram
• Develop monthly social media reports and share findings with key internal stakeholders
• Implement remarketing ads
• Develop relationships with influencers and customers
• Review and update the current social media policy and strategies
• Work with Graphic Designer to create visually pleasing and effective emails
• Help implement tactics to increase email subscribers
• Become an expert in using the Campaign Monitor software
• Learn and utilize email automation
• Coordinate the planning and production of internal and external videos
• Work with the Marketing team on digital and print advertising
• Help with general external content creation including blogs, as well as editing and proofing content
   

You’ll fit our team just fine if the following describes you…

• Strong organizational skills - multi-tasking comes naturally to you and you find meeting deadlines satisfying
• Detail orientated - You have an eagle eye for typos and grammar issues
• Strong oral and written communication skills
• Enjoy being creative and believe you are good at it
• Can work independently
• Loves collaborating and working as a team
• Ability to problem solve by researching, analyzing requirements and gathering required
   

Need to have

• Diploma or bachelor’s degree in Marketing, Communications, or related degree
• 1 – 3 years of social media and email marketing experience
• Experience with email software, such as Campaign Monitor or MailChimp
• Extensive knowledge of all social media platforms – including the business profiles/pages
• Experience working with external consultants
• Proficiency in MS Office Products is required with an emphasis on Excel
   

Nice to have

• Copywriting experience
• Social media advertising experience
• Experience with Adobe Creative Cloud specifically Photoshop, Illustrator and InDesign
• Photography, videography and graphic design proficiency
• Ability to read and write in French

This is a full-time position, 8am-4:30pm Monday to Friday

If this job posting makes you excited, we would love to hear from you!
Email cmoriyama@ennisfabrics.com with your resume, cover letter, and the answer to “what’s your favourite social media platform and why?” (keep answer under four sentences).