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Sales Professional

This position is a part of the Regional Sales Team and is responsible to generate sales through new and existing customers. The Sales Professional role will be to increase market share while promoting and marketing all products distributed by Ennis Fabrics through targeted markets in a manner to understand and meet customer’s expectations. The Sales Professional is a polished professional who promotes and contributes to the overall profitability of the company.

Reports to: Regional Sales Manager
Location: United States. Must live in either Michigan or Ohio.

Principal Duties and Responsibilities

Sales Related Activities:

• Responsible to continually increase sales and market share while contributing to the overall profitability of the company. Tools to expand client base should include but are not limited to relevant “near me” technology applications, industry/trade publications, trade shows, customer referrals and overall awareness of changes in the designated territory.
• Responsible to build and promote a positive rapport with all the customers in all capacities; opportunities, customer issues, challenges and questions and responses required in a timely and professional manner.
• Responsible to be prepared in all sales/business meetings and presentations as per the Ennis Sales process.
• Responsible for learning and becoming familiar with Ennis’ policies, procedures, and processes.
• Aid  Ennis Fabrics targeted inventory metrics by promoting clear outs and slow-moving items, on a regular basis.
• Ability to manage selling opportunities and follow through on them while applying up-selling and cross selling techniques as well as SPIN selling methods and skills.
• Provide customers with product knowledge throughout the sale, which should include but are not limited to new and discontinued items, specifications, cleaning & FR codes, trends, price, durability, and suitability for all applicable applications.
• Responsible to learn and share product knowledge on all new & existing product lines while understanding competitive products offered by competitors in the marketplace.
• Negotiate Pricing: Standard pricing, price levels, and contract pricing to promote sales and profitability.
• Maximize sales while keeping expenses to a minimum (within budget guidelines).
• Ability to manage and maintain proper planning procedures and execute all in-call objectives and priorities.
• Participate in required trade shows to promote product lines and Ennis in a professional and polished manner.
• Responsible to maintain customer sample books which would include introducing and presenting new patterns, removal of canceled patterns, keeping up to date pricing and overall sample presentation in an appealing manner.
• Responsible to provide training for customer’s sales staff in order to improve confidence in promoting and selling the Ennis product line.
• Responsible to plan and execute a well-balanced call cycle to ensure full territory management. Successful coverage should consider the size of the account (Classification A, B, C) buying habits and competition. Must maintain a minimum of 6 to 8-week call rotations and a daily average of 6 to 10 calls per day.
• Ability to manage and allot time appropriately and accordingly to the Sales Professionals assigned territory and key accounts.
• Responsible to pursue and maintain on-going training opportunities that will enhance the sales reps ability to sell and remain competitive in the marketplace.

Business Acumen Responsibilities:

• Acceptance and fulfillment of work assignments and the ability to demonstrate leadership behaviors that help Ennis Fabrics become irreplaceable in our target markets.
• Ability to build relationships with our customers and to understand and meet their expectations.
• Business Planning – Ability to create and modify the Sales Professional’s business plan for greater efficiency and success.

Administrative Responsibilities:

• Ability to organize and report information in CRM (when our new ERP goes live).
• Responsible to complete and submit reports to appropriate departments in a timely manner.
  • Yearly Reports: Provide a proposed yearly schedule outlining call cycle territory coverage objectives.
  • Participate in annual sales budget.
  • Weekly: Activity Report and Key Account Profiles and updates (WAR and KAP).
  • Weekly Reports: Sample placements within territory and relocation of all sample presentations – Submit to Sales Support and post on the shared drive.
  • MMIR Reports – Submit by the 15^th of each month (including reports as required)
• Responsible to participate in planning sample allotment for direct shipping to customers.
• Complete annual sample inventory of sample storage facility.

Account/Collection Responsibilities:

• Responsible to qualify potential customers and set up new accounts, collect required credit information and complete credit application and forward to the office.
• Responsible to assist the Credit Department in collecting outstanding accounts in a timely and professional manner.
• Submit any and all funds collected within a 2 – business day turnaround time directly to the company’s corporate account.
• Inform the Credit Department of any and all developments that may affect the customer’s ability to pay in a timely and professional manner.
   

Communicates With: Customers, Regional Sales Manager, VP of Sales & Marketing, All functional areas and other Sales Professionals.
 

Personal Characteristics required:

• Open – minded and adaptive to change.
• Professional with a business development focus.
• Strong interpersonal skills and customer service skills.
• Ability to effectively manage time and goal oriented.
• Excellent listening skills and ability to problem solve and provide solutions.
• Committed to building rapport and trusting relationships.
• Strong ability to build, maintain and support the Ennis brand.
• Strong written/verbal communication skills, must have the ability to do presentations.
• Highly self-motivated and pro-active – the ability to work independently.
• Curious and interested to learn the customer’s business and to understand issues and opportunities.
• Adaptable and able to contribute ideas for improved performance and processes.
• Ability to maximize selling opportunities.

Education

• Minimum Grade 12 Education.
  • Preferred secondary education in Sales or Marketing
• Basic Computer skills including e-mail (preferably Outlook), Word and Excel.

Experience: 3 -5 Years sales/marketing experience, preferably as a field representative.

Working Conditions:

• Home/vehicle office.
• Responsible to maintain personal vehicle in working order.
• Travel required.
• Variable hours of work.
   

Dress Code: Professional business casual attire that promotes a positive image of Ennis. 

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Conseillers du service à la clientèle bilingues (français et anglais) – Temporaire

Relevant de : Superviseur de l’expérience client
Statut : Temporaire, contrat d’une durée de 6 à 8 mois
Lieu : 6111, 91^e rue, Edmonton (AB)
Quarts de travail : Lundi au vendredi – 8 heures par jour

Principales responsabilités :

• Répondre aux appels entrants et aux demandes de renseignements généraux des clients.
• Résoudre les problèmes des clients tout en conservant une attitude positive et une conduite professionnelle.
• Répondre aux demandes de service client soumises par écrit ou par courriel.

​Gestion des commandes:

• Reconnaître que le service à la clientèle représente notre plus grande priorité. Interagir avec les clients et traiter les commandes transmises par téléphone, fax, courrier électronique ou le Web de façon polie et courtoise.
• Traiter les commandes avec exactitude. Tenir les clients informés des quantités de stocks, des prix, des dates de livraison, du total des commandes, des dates d’expédition, de l’emplacement des marchandises, de l’état des commandes en attente et les avertir si le stock est en « pièces ».
• S’assurer que les données des comptes clients sont exactes et à jour en vérifiant tous les renseignements nécessaires auprès des clients.
• Offrir aide et soutien aux clients en ce qui a trait à l’accès et à la navigation sur le site Web.
• Assurer le suivi des livraisons.
• Traiter les retours et accorder des crédits conformément à la politique de J. Ennis Fabrics.
• Informer les clients des promotions en cours.
• Répondre à toutes les demandes de renseignements interentreprises d’une manière professionnelle et opportune.

Service Levels:

• 70/30 – Our goal is to answer all calls quickly and efficiently within 30 seconds.
• Answering telephone calls to meet our service level take priority over all other duties and assignments.
• Ensure to adhere to break schedules to support service level management.
• ​Work within the guides of the Call Quality metrics ensuring call branding.

Other Duties:

• Transfer calls to other individuals or departments in the company, advising the caller of direct numbers where appropriate.
• Survey customers when prompted.
• Check Customer Service Center voice mail when assigned.
• Accurately record your work status with the appropriate AUX code and ACW code as per J. Ennis Fabrics policy.
• Recognize that we are a part of a larger team, will assist other departments as directed when time allows. This could include adding stickers to sample books, tagging samples, filing, cutting, sorting, updating product binders, data entry or other miscellaneous duties.
• Attend training sessions and team meetings, to support continues learning of Ennis Ltd. products and services.

Communicates with:

• Customers, Sales Professionals, other CSC Representatives, Credit Department, Purchasing, Warehouses, Customer Service Assistant Manager, Customer Service Manager.

Personal Characteristics Required:

• Friendly
• Polite
• Courteous
• Ability to Multitask
• Organizational Skills
• Tidy
• Patient
• Empathetic
• Good attention to detail
• Ability to problem solve
• ​Ability to take responsibility

Education: Grade 12

Experience and Skills:

• Customer Service Experience
• Typing/Computer Skills
• Proven skills in multi-tasking, problem solving and decision making within a high volume, fast paced environment.
• Demonstrated ability to work co-operatively in a team setting.
• ​Excellent communication skills both verbal and written

Working Conditions:

• Fast Paced
• Structured Environment
• Dayshift/Weekdays only
• Able to sit at a desk for extended periods of time
• Office/Call Centre Environment
• ​Close vicinity to Co-workers and Supervisor