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Customer Experience Showroom//Sales Counter Representative

The responsibility of this position is to provide customer service to all walk-in customers and assigned showroom accounts while achieving monthly sales targets through up-selling ideas, clear-outs and discontinued items. The position is also responsible to maintain showroom/sales counter appearance and stack books, binders and gallery sample presentations. Occasional clerical support may be requested for other functional areas. 

Department: Customer Experience
Reports to: Customer Experience Manager
Location: Edmonton

Principal Duties and Responsibilities

Customer Service/Sales:

  • Greet and direct all customers in a polite and professional manner.
  • Provide product knowledge and make recommendations
  • Ensure regular contact with customer base through visits to the showroom
  • Advise customer base of sales and promotions
  • Work with customer on necessary pricing
  • Deal with customer problems and/or complaints
  • Assist credit department in collecting outstanding accounts in a timely manner
  • Develop sales oriented relationship with local customers with the objective of selling business related products/up-selling
  • Take payments/complete customer receipts
  • Complete daily cash out
  • Greet all new potential customers and forward client information (New Account Profile) on to respective Sales Professional
  • Relay customer comments/questions and concerns to respective Sales Professionals
  • Attend product knowledge/sales meetings (when possible)
  • Responsible for achieving Sales Budget

 

Showroom and Pick Up Counter Management

  • Maintain a neat/clean appearance of the showroom and sales counter
  • Rotate “New” sample presentations in the Showroom
  • Update the Supply Cabinets when required
  • Update Sample books as required (including removing or stickering all discontinued samples, or updating new sample pages)
  • Keep a supply of gallery samples, stack books and binder cards for customer signout
  • Record and control all sample signouts
  • Sticker and remove all discontinued  products
  • Maintain a binder of most current price-lists
  • Maintain a supply of monthly special inserts
  • Regularly review clearout/overstock reports
    • Includes ensuring samples or yardage are on display in the discontinued area
  • Keep all pick-up orders organized (paperwork & product)
  • Call customers as soon as pick-up orders transferred from another warehouse arrive
  • Call customers on all pick-up orders 2 weeks old
  • Manage regular servicing of Showroom (i.e. windows, mats, lighting, snow removal)
  • Ensure coffee is available in the Showroom for customers at all times
  • Update the clearout and overstock samples weekly
  • Other administrative duties as required
  • Participate in physical inventory when required
  • Be available to plan and host Open House events

 

Communicates with:  Existing and potential customers, warehouse staff and all departments at head office.

Personal Characteristics required:

  • Good customer service skills/sales oriented with professional telephone manner.
  • Good problem-solving skills and able to make decisions.
  • Strong organizational skills and able to multi-task to achieve deadlines.
  • Strong attention to detail.
  • Self-disciplined independent work style while remaining approachable.
  • Able to deal with routine/repetitive tasks.
  • Willingness to be flexible and participate in various duties/responsibilities

 

Education:

  • High School Diploma
  • Basic Computer Skills; including E-mail, Word, Excel.

Experience:

  • Customer Service/ Sales experience.
  • Typing/Computer Skills. Microsoft Office intermediate skill level. 40-50 WPM (skills will be tested)
  • Proven skills in multi-tasking, problem solving and decision making within a high volume, fast paced environment.
  • Demonstrated ability to work co-operatively in an independent and/or team setting.
  • Excellent communication skills both verbal and written
  • Office/Reception experience.

 

Working Conditions:

  • Office environment.
  • Business Casual Dress Code
  • Fast Paced

 

 


 

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Bilingual Credit Administrator

This position is responsible to complete the company’s daily deposit, set up new customer accounts for the receivable department.

Department: Credit Department
Reports to: Credit Manager
Location: Edmonton

Primary Responsibilities:

  • Responsible to enter new customer account information into the system in an accurate and standardized format.
  • Responsible to fax out requests for credit checks on new account applications.
  • Responsible to enter profile changes to customer accounts.
  • Set up website user access for customers.
  • Help with credit calls as required
  • Responsible to track new credit application status and provide updates to Sales Reps.
  • Open cheque return envelopes and photocopy customer payments received.
  • Responsible to balance and complete daily deposits.
  • Process daily mail within the credit department.
  • Process daily credit card transactions.
  • Distribute faxes received on the accounting fax.
  • Responsible for investigating delivery address discrepancies.
  • Monitors credit email
  • Sends/mails, statements/invoices
  • Ability to speak French
  • All other duties as assigned

 

Requirements:

  • Computer proficient
  • Ability to speak English & French

 

Proven Skills, Abilities, and Attributes:

  • Ability to work in fast paced environment
  • Adaptable and multi-task
  • Strong organizational skills
  • Self motivate

 

Working Conditions:

  • Office Environment

 


 

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Digital Communications Coordinator

We are looking for an enthusiastic individual to join our expanding marketing department and digital marketing team. The Digital Communications Coordinator will be a key part of the continued growth and success of Ennis Fabrics’ online presence as they help execute our digital marketing strategy. You’ll be responsible for generating high-quality content, implementing and helping develop social media and email tactics, and coordinating the production of internal and external videos.

Reports to: Marketing Manager
Location: Edmonton, Canada

 

Some of the awesome stuff you’ll get to do…

  • Plan content, post, and monitor Facebook, Pinterest, LinkedIn and Instagram
  • Develop monthly social media reports and share findings with key internal stakeholders
  • Implement remarketing ads
  • Develop relationships with influencers and customers
  • Review and update the current social media policy and strategies
  • Work with Graphic Designer to create visually pleasing and effective emails
  • Help implement tactics to increase email subscribers
  • Become an expert in using the Campaign Monitor software
  • Learn and utilize email automation
  • Coordinate the planning and production of internal and external videos
  • Work with the Marketing team on digital and print advertising
  • Help with general external content creation including blogs, as well as editing and proofing content
     

You’ll fit our team just fine if the following describes you…

  • Strong organizational skills - multi-tasking comes naturally to you and you find meeting deadlines satisfying
  • Detail orientated - You have an eagle eye for typos and grammar issues
  • Strong oral and written communication skills
  • Enjoy being creative and believe you are good at it
  • Can work independently
  • Loves collaborating and working as a team
  • Ability to problem solve by researching, analyzing requirements and gathering required
     

Need to have

  • Diploma or bachelor’s degree in Marketing, Communications, or related degree
  • 1 – 3 years of social media and email marketing experience
  • Experience with email software, such as Campaign Monitor or MailChimp
  • Extensive knowledge of all social media platforms – including the business profiles/pages
  • Experience working with external consultants
  • Proficiency in MS Office Products is required with an emphasis on Excel
     

Nice to have

  • Copywriting experience
  • Social media advertising experience
  • Experience with Adobe Creative Cloud specifically Photoshop, Illustrator and InDesign
  • Photography, videography and graphic design proficiency
  • Ability to read and write in French

This is a full-time position, 8am-4:30pm Monday to Friday

If this job posting makes you excited, we would love to hear from you!
Email cmoriyama@ennisfabrics.com with your resume, cover letter, and the answer to “what’s your favourite social media platform and why?” (keep answer under four sentences).

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