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Customer Experience Showroom//Sales Counter Representative

The responsibility of this position is to provide customer service to all walk-in customers and assigned showroom accounts while achieving monthly sales targets through up-selling ideas, clear-outs and discontinued items. The position is also responsible to maintain showroom/sales counter appearance and stack books, binders and gallery sample presentations. Occasional clerical support may be requested for other functional areas. 

Department: Customer Experience
Reports to: Customer Experience Manager
Location: Edmonton

Principal Duties and Responsibilities

Customer Service/Sales:

• Greet and direct all customers in a polite and professional manner.
• Provide product knowledge and make recommendations
• Ensure regular contact with customer base through visits to the showroom
• Advise customer base of sales and promotions
• Work with customer on necessary pricing
• Deal with customer problems and/or complaints
• Assist credit department in collecting outstanding accounts in a timely manner
• Develop sales oriented relationship with local customers with the objective of selling business related products/up-selling
• Take payments/complete customer receipts
• Complete daily cash out
• Greet all new potential customers and forward client information (New Account Profile) on to respective Sales Professional
• Relay customer comments/questions and concerns to respective Sales Professionals
• Attend product knowledge/sales meetings (when possible)
• Responsible for achieving Sales Budget

Showroom and Pick Up Counter Management

• Maintain a neat/clean appearance of the showroom and sales counter
• Rotate “New” sample presentations in the Showroom
• Update the Supply Cabinets when required
• Update Sample books as required (including removing or stickering all discontinued samples, or updating new sample pages)
• Keep a supply of gallery samples, stack books and binder cards for customer signout
• Record and control all sample signouts
• Sticker and remove all discontinued  products
• Maintain a binder of most current price-lists
• Maintain a supply of monthly special inserts
• Regularly review clearout/overstock reports
  • Includes ensuring samples or yardage are on display in the discontinued area
• Keep all pick-up orders organized (paperwork & product)
• Call customers as soon as pick-up orders transferred from another warehouse arrive
• Call customers on all pick-up orders 2 weeks old
• Manage regular servicing of Showroom (i.e. windows, mats, lighting, snow removal)
• Ensure coffee is available in the Showroom for customers at all times
• Update the clearout and overstock samples weekly
• Other administrative duties as required
• Participate in physical inventory when required
• Be available to plan and host Open House events

Communicates with:  Existing and potential customers, warehouse staff and all departments at head office.

Personal Characteristics required:

• Good customer service skills/sales oriented with professional telephone manner.
• Good problem-solving skills and able to make decisions.
• Strong organizational skills and able to multi-task to achieve deadlines.
• Strong attention to detail.
• Self-disciplined independent work style while remaining approachable.
• Able to deal with routine/repetitive tasks.
• Willingness to be flexible and participate in various duties/responsibilities

Education:

• High School Diploma
• Basic Computer Skills; including E-mail, Word, Excel.

Experience:

• Customer Service/ Sales experience.
• Typing/Computer Skills. Microsoft Office intermediate skill level. 40-50 WPM (skills will be tested)
• Proven skills in multi-tasking, problem solving and decision making within a high volume, fast paced environment.
• Demonstrated ability to work co-operatively in an independent and/or team setting.
• Excellent communication skills both verbal and written
• Office/Reception experience.

Working Conditions:

• Office environment.
• Business Casual Dress Code
• Fast Paced

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Bilingual Credit Administrator

This position is responsible to complete the company’s daily deposit, set up new customer accounts for the receivable department.

Department: Credit Department
Reports to: Credit Manager
Location: Edmonton

Primary Responsibilities:

• Responsible to enter new customer account information into the system in an accurate and standardized format.
• Responsible to fax out requests for credit checks on new account applications.
• Responsible to enter profile changes to customer accounts.
• Set up website user access for customers.
• Help with credit calls as required
• Responsible to track new credit application status and provide updates to Sales Reps.
• Open cheque return envelopes and photocopy customer payments received.
• Responsible to balance and complete daily deposits.
• Process daily mail within the credit department.
• Process daily credit card transactions.
• Distribute faxes received on the accounting fax.
• Responsible for investigating delivery address discrepancies.
• Monitors credit email
• Sends/mails, statements/invoices
• Ability to speak French
• All other duties as assigned

Requirements:

• Computer proficient
• Ability to speak English & French

Proven Skills, Abilities, and Attributes:

• Ability to work in fast paced environment
• Adaptable and multi-task
• Strong organizational skills
• Self motivate

Working Conditions:

• Office Environment

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Digital Communications Coordinator

We are looking for an enthusiastic individual to join our expanding marketing department and digital marketing team. The Digital Communications Coordinator will be a key part of the continued growth and success of Ennis Fabrics’ online presence as they help execute our digital marketing strategy. You’ll be responsible for generating high-quality content, implementing and helping develop social media and email tactics, and coordinating the production of internal and external videos.

Reports to: Marketing Manager
Location: Edmonton, Canada

Some of the awesome stuff you’ll get to do…

• Plan content, post, and monitor Facebook, Pinterest, LinkedIn and Instagram
• Develop monthly social media reports and share findings with key internal stakeholders
• Implement remarketing ads
• Develop relationships with influencers and customers
• Review and update the current social media policy and strategies
• Work with Graphic Designer to create visually pleasing and effective emails
• Help implement tactics to increase email subscribers
• Become an expert in using the Campaign Monitor software
• Learn and utilize email automation
• Coordinate the planning and production of internal and external videos
• Work with the Marketing team on digital and print advertising
• Help with general external content creation including blogs, as well as editing and proofing content
   

You’ll fit our team just fine if the following describes you…

• Strong organizational skills - multi-tasking comes naturally to you and you find meeting deadlines satisfying
• Detail orientated - You have an eagle eye for typos and grammar issues
• Strong oral and written communication skills
• Enjoy being creative and believe you are good at it
• Can work independently
• Loves collaborating and working as a team
• Ability to problem solve by researching, analyzing requirements and gathering required
   

Need to have

• Diploma or bachelor’s degree in Marketing, Communications, or related degree
• 1 – 3 years of social media and email marketing experience
• Experience with email software, such as Campaign Monitor or MailChimp
• Extensive knowledge of all social media platforms – including the business profiles/pages
• Experience working with external consultants
• Proficiency in MS Office Products is required with an emphasis on Excel
   

Nice to have

• Copywriting experience
• Social media advertising experience
• Experience with Adobe Creative Cloud specifically Photoshop, Illustrator and InDesign
• Photography, videography and graphic design proficiency
• Ability to read and write in French

This is a full-time position, 8am-4:30pm Monday to Friday

If this job posting makes you excited, we would love to hear from you!
Email cmoriyama@ennisfabrics.com with your resume, cover letter, and the answer to “what’s your favourite social media platform and why?” (keep answer under four sentences).