Senior Administrator

Department: Product Management

Reports to: Purchasing Manager

Position Summary: Senior administrative duties performed with emphasis on speed and accuracy, flexible work from home and/or office environments.

Primary Responsibilities:

• Re-ordering of regular inventory, sample inventory and generation of stock transfers weekly or as required basis
• Sample setups, re-ordering, and monitoring
• Work closely with suppliers to develop a good working relationship, as required to resolve issues such as delayed orders, missing orders or orders not being filled by the supplier in a timely manner
• Perform senior administrative tasks with high speed and accuracy as required within the Product Management Department
• Learn and understand current Product Management processes and procedures and recommend improvements by replacing manual processes with technological solutions. 
• Investigate, follow up and resolve all discrepancies and/or inquiries
• Facilitate and coordinate all escalation processes or procedures
• Work closely with team members, both internal and external, to resolve any questions in a collaborative manner
• Manage best administrative initiatives and processes
• Verify that all transactions comply with our companies policies and procedures
• Complete various ad hoc projects as required.

Educational & Experience Requirements:

• Bachelor Degree in Business Administration, computer science or equivalent experience
• Minimum of 5 years’ experience as a senior administration
• Advanced data entry skills
• Fast alpha-numeric wpm with high accuracy
• Typing skills: >45 WPM and >98.0% accuracy and >9000 NPH and >99% accuracy
• Excellent attention to detail
• Strong analytical experience, reporting, documentation, and problem-solving skills
• Experience working with Business Intelligence
• Experience using Sage is an asset.
• Effective communicator with good written and verbal skills
• Intermediate-Advanced skills  with Microsoft Office, specifically Word, Excel, and Outlook
• Strong analytical/computer skills-advanced Excel skills (extensive experience with pivot tables and Macros), ERP systems, and the ability to extract information into user-friendly formats.

Proven Skills, Abilities, and Attributes:

• Strong attention to detail with a healthy dose of curiosity and determination to identify and resolve issues
• Manage business reporting and analytics for performance management
• Analysis of business reporting and analytics for performance management
• Ensure analysis is prioritized, developed based on business requirements, and documents as required
• Driven, self-motivated, fast learner and results-oriented
• Ability to effectively prioritize and execute tasks within deadlines
• Present analysis results in a clear and concise format with a focus on findings resulting in the ability to sales strategy
• Senior administrative tasks performed with high levels of speed, efficiency, and accuracy.

Communicates with: Vice President of Market Development, Product Management Team, and all other departments including Sales, Warehouses, Finance, Human Resources, and Logistics.

Personal Characteristics Required:

• Approachable
• Friendly & Reliable
• Polite and Empathetic
• Excellent attention to detail
• Good listening skills
• Sense of Humor
• Decision-making abilities
• Flexible and fair
• Excellent time management skills

Working Conditions:

• Work from home and/or fast-paced, office environment
• Noisy, Stressful at times
• Clean
• Day shift/weekdays only
• Many distractions / interruptions
• Overtime as required

Senior Administration Analyst

Department: Product Management

Reports to: Purchasing Agent Manager    

Position Summary: Compilation and analysis of business intelligence data, and senior administrative duties performed in a flexible work from home and/or office environments.

Primary Responsibilities:

• Prepare and distribute reports (statistical data)
• Updates on productivity and performance to the purchasing agent manager and V.P of Market Development
• Prepare and consolidate weekly purchase reporting in a simplified and usable format for dashboard reporting
• Analyze and detect purchase trends from the current database of information
• Support the market managers and purchasing team for all reports and analyses
• Reporting actual performance to standards
• Analyze performance trends that impact on goal achievements
• Compile data for KPI dashboards and automate regular reports where possible
• Collect, analyze and report data on Inventory turns based on sales activity per SKU
• Create internal-facing Product Management tools to better understand performance to goals for the team
• Drive process improvement through new analytic, processes and procedures is at a level required to provide strong recommendations
• Learn and understand current Product Management processes and procedures and recommend improvements by replacing manual processes with technological solutions.  Accuracy and speed are equally important.
• Make recommendations for changes to assignments to improve performance
• Perform administrative tasks with high speed and accuracy as required within the Product Management Department.

Experience & Educational Requirements:

• Bachelor Degree in Business Administration, computer science or equivalent experience
• Minimum of 2-3 years’ experience as an Analyst in a business environment
• Strong analytical experience, reporting, documentation, and problem-solving skills
• Experience working with Business Intelligence
• Strong analytical/ computer skills-advanced Excel skills (extensive experience with pivot tables and Macros), ERP systems and the ability to extract information into user friendly formats
• Effective communicator with good written and verbal skills
• Typing skills: >45 WPM and >98.0% accuracy and >9000 NPH and >99% accuracy
• Microsoft Office, specifically Word, Excel, Outlook

Proven Skills, Abilities, and Attributes:

• Manage business reporting and analytics for performance management.
• Analysis of business reporting and analytics for performance management
• Ensure analysis is prioritized, developed based on business requirements, and documents as required
• Present analysis results in a clear and concise format with a focus on findings resulting in the ability to sales strategy
• Senior administrative tasks performed with high levels of speed, efficiency, and accuracy

Communicates with:

• Vice President of Market Development, Product Management Team, and all other departments including Sales, Warehouses, Finance, Human Resources, and Logistics.

Personal Characteristics:

• Approachable
• Friendly
• Polite
• Empathetic
• Courteous
• Excellent attention to detail
• Good listening skills
• Sense of Humor
• Diplomatic
• Decision Making
• Flexible
• Fair
• Time Management Skills
• Reliable

Working Conditions:

• Work from home and/or fast-paced, office environment
• Ability to train and work virtually when required
• Noisy, Stressful at times
• Clean
• Day shift/weekdays only
• Many distractions / interruptions
• Shifts can vary
• Overtime as required.

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Regional Sales Manager – US Speciality Division

Department: Sales

Reports to: VP of Sales and Marketing

Location: Remote                          

Position Summary: 

This position is a “hands on” role responsible to develop a team capable of generating profitable sales and increasing market share by mentoring and coaching Sales Professionals to promote and market all products distributed by Ennis Fabrics in the Specialty division. This position is responsible to lead all Sales Professionals to exceed customer experience expectations, promote professionalism, and contribute to the revenue growth and overall profitability of the company.   This position promotes and reinforces Ennis Fabrics’ Vision, Mission and Values established within our brand strategies.  This role will need to work in a cross-functional manner to understand and remove obstacles for their team to grow while working within the corporate policies and procedures.

Primary Responsibilities:

Sales/Customer Service

• Responsible to mentor/coach sales professionals to continually increase sales and market share while contributing to the overall profitability of the company;
• Market share growth with existing accounts is a primary focus;
• Manage and monitor/coach all Sales Professional activities/behaviors mapped to Ennis Fabrics Sales Process guidelines and strategies;
• Develop market and product competence across all key market segments (Specialty fabrics and supplies) we serve;
• Build and promote a positive rapport with all customers.
• Coach and mentor Sales Professionals to exceed customer expectations;
• Prepare for Business Plan reviews, Regional and National sales meetings/conference calls;
• Prepare for a complete monthly one on one’s with each Sales Professional to review current territory status and performance against the strategic plan;
• Develop and refine actions/behaviors/activities for the coming month/quarter for territory growth and development with specific focus on identified KEY accounts;
• Participate in and complete monthly one on one meetings with sales team and VP Sales and Marketing; 
• Forecast and set annual regional sales budgets and contribute to the corporate 5-year revenue forecast based on input from Sales Professionals and our customers;
• Learn and reinforce that Sales Professionals are adhering to and competent in our SPIN selling processes;
• Monitor and manage customer pricing negotiations/administration;

• Participate in required trade shows to promote product lines and company in a professional manner;
• Regional travel expectations are a minimum to 2 days per week on the road travelling with the Sales Professionals. Travel to remote reps is expected on a regular basis, frequency to be determined with the Vice President of Sales and Marketing;
• Ability to manage multiple priorities and tasks simultaneously with multiple Sales Professionals is critical;
• Other duties as assigned.

Administration Responsibilities:

• Ensure all email and voicemail is responded to in 24 hours or less;
• Plan and forecast yearly travel/expense requirements based on region/industry and Sales Professionals needs;
• Monthly evaluation of business based on results vs. budget with variance explanation;
• Assist Sales Professionals with call cycle management, territory management and call preparation/follow-up best practices;
• Actively be involved with you team to assist our credit department with any delinquent accounts;
• Champion the effective and efficient use of technology (i.e. Microsoft Office, CRM, etc.);
• Monitor that weekly/monthly required reporting is completed accurately and on-time by Sales Professionals and yourself;
• Forecast and manage sample vehicle allotment/inventory by region/rep – on-going basis;
• Complete/present yearly performance reviews of Sales Professionals. Be prepared to assess promo ability and address performance issues in a timely and professional manner;
• Work with HR and VP Sales and Marketing to implement progressive discipline measures in a time effective manner, as required;
• Report information to the Vice President of Sales and Marketing on trends/direction of sales, product information and marketing for all industries on a monthly basis;
• Provide assistance as required to showrooms to complete annual physical inventory;
• Other duties as assigned.

Personal Characteristics required:

• Self-motivated and customer oriented;
• Ability to coach and motivate and lead a diverse group of individuals to achieve a common goal;
• Ability to make informed decisions;
• Ability to problem-solve;
• Ability to forecast and forward plan regarding business plans and budgets.
• Superior communication skills \ organizational skills, time management;
• Competitive nature;
• Ability to multi-task and prioritize all tasks assigned;
• Comfortable public speaking;
• Commitment to invest time required to complete the activities required of the role;
• Adaptable to a flexible work schedule with the ability to manage interruptions and priority changes.

Education/Training/Skills:

• Post-Secondary Education required (preferably in a Business related degree);

• Time Management – effective management of multiple priorities;
• Effective negotiation skills;
• Strategic planning experience;
• Intermediate/Advanced computer Skills including Microsoft Outlook and Microsoft Excel;
• Change Management;
• Comfort using CRM tools preferred.

Experience:

• 5+ years B2B sales management experience with multiple direct reports is essential (previous experience in a distribution environment preferred);
• 5+ years of “on the road” selling experience required;
• Experience in the Marine or Awning industries preferred.

Working Conditions:

• Home Office;
• Responsible to maintain personal vehicle in working order;
• Travel required 35-50%;
• Variable hours required (including evenings and weekend travel for meetings/tradeshows).

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Digital Marketing Coordinator

Reports to: Marketing Manager
Department: Marketing
Location: Edmonton

Position Summary: The Digital Marketing Coordinator will help execute the company’s digital marketing strategy and will be integral to the continued growth and success of Ennis Fabrics’ online presence. Responsible to oversee and execute all website development and reporting, SEO, and online advertising. Responsible to be an internal liaison with external website developers and reviewing website analytics to optimize website performance.

Primary Responsibilities:

Website

• Liaison between Ennis Fabrics and external website developer for all changes outside of internal capabilities
• Recommend and implement changes to UX and UI
• Keeping all website content up to date and accurate including product images, specifications, descriptions, contact information etc.
• Regularly updating CMS pages on the Ennis Fabrics website and other divisions websites
• Handling the day to day on the website help desk

Analytics and SEO

• Regularly reviewing website analytics and reporting to all key internal stakeholders
• Recommend any UX and or UI changes based of off analytics
• Ensure the B to B and B to C sales funnel is optimized
• Manage SEO and ensure best practices are implemented for all company websites
• Work with external SEO consultants when necessary
• Frequently review competitors online presence

Digital Marketing Strategy

• Work with the marketing team to develop new digital marketing strategies and tactics
• Implement new tactics individually or with a team of key stakeholders

Advertising

• Work with Marketing Manager and Digital Communications Coordinator on all digital advertising across multiple platforms
• Carry out PPC campaigns on Google, social media and industry-related digital platforms
• Leverage industry memberships and industry publications to maximize digital exposure

General

• Working with internal Graphic Designer to have all imagery regularly updated within our brand standards
• Coordinate multiple projects, working with cross‐functional team members, including internal and external resources
• Occasionally help with general marketing content creation, editing and proofing
• Responsible to remain familiar and current with company product line while understanding the markets the company services
• Have a full understanding of all Marketing roles within the department. Must be prepared to cross train to support team members as needed
• Other duties as required

Personal Characteristics:

• A positive, can-do attitude
• Strategic thinker
• Strong organizational skills
• Able to multi-task and prioritize ongoing projects
• Ability to meet deadlines
• Detail orientated
• Strong oral and written communication skills
• Can think creatively – able to produce creative work
• Can work independently
• Is a collaborator, enjoys a teamwork environment
• Ability to problem solve by researching, analyzing requirements and gathering required information
• Takes pride in one's work - produce work with the highest of standards
• Takes initiative while working on projects

Education, Experience, and Skills

Requirements

• Diploma or bachelor’s degree in Marketing, Communications or related degree
• 1 – 3 years of experience in digital marketing
• Proficient with Google analytics
• Experience with website CMS tools
• Social media advertising experience
• Experience working with external consultants
• Proficiency in MS Office Products is required with an emphasis on manipulating large sets of data in Excel

​Assets

• Experience in brand development and implementation would be preferred
• Copywriting experience
• Experience with Adobe Creative Cloud specifically Photoshop, Illustrator and InDesign
• Ability to read and write in French
• Experience with Sage X3 ERP

Working Conditions:

• Office environment. The majority of work is computer related; therefore the job is desk oriented.
• Hours are Monday to Friday, 8:00 AM – 4:30 PM.
• Two paid 15-minute breaks and one unpaid 30-minute lunch are offered in one full working day.

*The intent of this position is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

To apply, email a cover letter and your resume to cmoriyama@ennisfabrics.com and ltheiss@ennisfabrics.com. Please no phone calls.

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Bilingual Customer Experience Specialist (French)

To provide all Ennis Fabrics Customers superior customer service. Enter orders in an efficient, friendly, professional, personalized manner. Resolve concerns and educate clients on Ennis products and services. In this role, you would receive incoming calls, faxes, emails and web orders.

Department: Customer Experience
Reports to: Customer Experience Supervisor
Location: Edmonton

Primary Responsibilities:

• Recognizing that servicing our customers is priority one. Interacting and order processing via such channels as Telephone, Fax, Email or Web in a polite, courteous manner.
• Process orders accurately, advising customers of stock, price, delivery date, order totals, shipping dates, location of goods, advise if stock is in “pieces” and back order status.
• Maintain accurate and updated information for customer accounts by verifying all necessary customer information.
• Provide assistance and support to customers in gaining access and navigating the website.
• Trace shipments.
• Process returns and issue credits as per Ennis Fabrics policy.
• Educate customers on current promotions.
• Respond and address all intercompany related inquiries in a professional and timely manner.

Service Levels:

• 80/30 – Our goal is to answer all calls quickly and efficiently within 30 seconds.
• Answering telephone calls to meet our service level takes priority over all other duties and assignments.
• Ensure to adhere to break schedules to support service level management.
• Work within the guides of the Call Quality metrics ensuring call branding.

Other Duties:

• Transfer calls to other individuals or departments in the company, advising the caller of direct numbers where appropriate.
• Check Customer Service Center voice mail when assigned.
• Accurately record your work status with the appropriate AUX code and ACW code as per Ennis Fabrics policy.
• Recognize that we are a part of a larger team, will assist other departments as directed when time allows. This could include adding stickers to sample books, tagging samples, filing, cutting, sorting, updating product binders, data entry or other miscellaneous duties.
• Attend training sessions and team meetings, to support continues learning of Ennis Fabrics products and services.

Team Participation

• Work with Customer Experience Team Lead and Senior Specialist to gain a greater understanding of our products and the markets that use them.
• Become a resource to our customers in the specialized field.
• Assist Customer Experience Team Lead and Senior Specialist to proactively manage customer’s wants and needs
• Being a positive, involved team member to contribute to achieving team sales and KPI’s

Communicates with:

• Customers, Sales Professionals, other Customer Experience Team Members, Credit Department, Purchasing, Warehouses, Customer Experience Supervisor, Customer Experience Manager.

Personal Characteristics required:

• Friendly and polite
• Courteous
• Ability to Multitask and organizational Skills
• Patient and empathetic
• Good attention to detail
• Ability to problem-solve and the ability to take responsibility.

Education:

• Minimum Grade 12 education

Requirements:

• Ability to speak English & French
• Ability to write English & French

Experience:

• Customer service experience
• Typing/Computer Skills
• Proven skills in multi-tasking, problem-solving and decision making within a high volume, fast-paced environment.
• Demonstrated ability to work cooperatively in a team setting.
• Excellent communication skills both verbal and written

Working Conditions:

• Fast-Paced
• Structured Environment
• Dayshift/Weekdays only
• Able to sit at a desk for extended periods of time
• Office/Call Centre Environment
• Close vicinity to Co-workers and Supervisor

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General Purchasing Agent

Position Summary: The primary responsibility is the ordering of inventory so our stock levels are maintained ensuring the highest level of customer service.

Department: Product Management
Reports to: Purchasing Agent Manager
Location: Edmonton

Primary Responsibilities:

• Ordering of regular inventory, sample inventory and generation of stock transfers weekly or as required basis;
• Sample, setups, ordering, and monitoring, etc.;
• Process Special Orders from setting up the part # to placing customer backorder and placing the vendor order;
• Attain and maintain inventory turns targets.
• Use of X3 & SIA, and experience to set appropriate minimum order levels;
• Ensure appropriate stock levels are maintained for each of our warehouses;
• Administer return to manufactures (RTM) with supplies;
• Review of Line Review reports making recommendations to the Market Managers on stock reductions and possible product cancellations (Line Review.
• Communicate directly with sales on large or time-sensitive orders;
• Work with Market Manager to Audit Vendors Report;
• Purchase order confirmation – Ensure suppliers have received their purchase orders via e-mail or fax. Following up may be required on a consistent basis either by e-mail or phone to ensure that the supplier received the purchase order.  Update X3 with an ACKN date and ETA once purchase order has been confirmed the vendor has received;
• Report Management – Manage all reports from Suppliers and X3 showing outstanding orders, and close purchase orders as required. Reconcile reports with Suppliers to ensure they are accurate with correct purchase order number and shipping date;
• Inventory Confirmation – Ensure correct data between purchase orders and supplier is correctly updated in X3 in a timely manner;
• Work closely with suppliers to develop a good working relationship, as required to resolve issues such as delayed orders, missing orders or orders not being filled by the Supplier in a timely manner;
• Tracking and informing sales professionals of the status of special orders;
• Ensure all issues that arise are handled quickly and immediately escalated if required;
  All price increase are signed off and entered into X3;
• Ensure all Inter-site transfers are completed accurately and the shipments arrive on schedule, and follow up with the warehouses;
• Invoice Discrepancies – Assist the Accounts Payable Team with any invoice discrepancies to reconcile for payment, as well as open Purchase orders as required;
• Confirm Tariff codes on all new setups and update as required. Nicole to review to confirm correct;
• Assist Market Manager with sourcing product/negotiations when they are out of the country if requested;
• Create pricing tables when updating/correcting pricing and forward to Sales Support for entry, as required;
• Assist Market Managers to meet Launch dates;
• Have a working knowledge of transportation logistics;
• Various other duties as required.

​Communication

• Internal:
  • Executive,  Purchasing Agent Manager, Market Manager, Sales Professionals, Customer Experience Centre Agents, Accounts Payable, Marketing Department, Warehouse (Shipping & Receiving), Logistics                                                                                                                                                  
• External:
  • Vendors
     

Personal Characteristics Required:

• Good analytical and problem-solving skills;
• Strong organizational skills;
• Ability to communicate well in both written and oral formats;
• Flexible, patient and detail-oriented;
• Work well on own with minimal supervision.

Education:

• High School Diploma ;
• PMAC courses would be an asset.

Experience:

• 1-2 years working in purchasing field and knowledge of purchasing process;
• Advanced excel skills (able to create spreadsheets using macros, etc.);
• Intermediated knowledge of Microsoft Word, email and the internet.

Working Conditions:

• Office environment;
• May require flexible hours with little overtime if required